A: Our MOQ is flexible, but we do not accept orders from end-users or retail customers. We exclusively serve professional businesses such as distributors, wholesalers, repair shops, and online sellers.

For most in-stock items, we accept orders as low as 1-30 pieces. However, the minimum order of 1 piece is reserved strictly for our long-term, established professional partners. This flexibility helps our customers manage their inventory efficiently, while ensuring we can provide the best service and quality assurance.

A: We implement a strict three-stage quality control system: production line inspections (monitoring during manufacturing), incoming inspections (checking goods upon arrival at our warehouse), and outgoing inspections (final checks before shipment). This includes functional and appearance testing to ensure every product meets our high standards.

A: For simple, in-stock orders, we can ship the same day after payment. For more complex or large-scale orders, the delivery period is typically 2-4 weeks. Our Hong Kong and Shenzhen warehouses maintain ample stock to ensure rapid order fulfillment.

A: We accept secure payment methods that protect both buyers and sellers, including HSBC T/T, Alibaba Trade Assurance Order, and PayPal. We will never change our receiving account without a formal, stamped notice. Every payment we receive is confirmed with a screenshot sent to the customer for verification.

A: Absolutely. This is our core strength. We specialize in handling large-scale, complex orders that include over 3,000 different categories and models of products. We act as your one-stop procurement department, consolidating your needs and managing the entire sourcing, inspection, and shipping process.

A: We offer an after-sales warranty period of 0-12 months depending on the product type. If there's a functional fault, please provide photos or test videos. We will then negotiate a solution, which could include a replacement, a refund, or compensation. For wrong shipments, we will cover the return shipping and replace or refund the items.

For special products such as OLED screens or screen assemblies (Total Assemblies), separate special after-sales terms apply. For these items, we will provide a Purchase Confirmation (Procurement Acknowledgment) for prior communication and agreement. These terms typically include providing testing and packaging videos from our end, with a "no return, no warranty" policy, and such items are generally only supplied to customers with a established mutual trust relationship with us.

A: All our quotes are ex-warehouse (Shenzhen or Hong Kong). You can use your own freight forwarder or we can arrange shipping on your behalf. We recommend shipping insurance for all orders to mitigate any logistics risks. We ensure proper packaging to prevent damage during normal transit.

A: Because we are not just a trader; we are your supply chain architect. We offer a unique advantage: one-stop sourcing for thousands of complex parts, rigorous quality control, cost savings of 5%-23% through centralized procurement, and expert technical support to ensure you get the right part the first time, reducing your risk.

A: Yes. We provide detailed logistics and customs documentation preparation and review services to ensure all documents strictly comply with regulations.

Regarding product compliance, we strive to ensure our products generally meet relevant standards such as RoHS/REACH. However, we must be transparent that given the complexity and variety of our product range (spanning 15,000+ models across 15 categories), we cannot guarantee 100% compliance with all certifications for every item.

For customers who have strict and specific requirements regarding product certifications or compliance, you must raise these requirements before the order is quoted. We will then communicate honestly with you about whether we can meet those standards for the specific products involved, ensuring full transparency before any transaction proceeds.

A: Absolutely. Our entire business model is built on solving this problem. With 20 years of industry know-how and deep connections in Shenzhen—the world's electronic components hub—we can locate even the most niche or obsolete parts. We specialize in new product development, including models that have been discontinued or are hard to find.

A: Yes, we support sample orders. For new customers, we can arrange samples to help you evaluate our product quality and compatibility. Sample costs and shipping fees may apply, which can be negotiated based on your long-term cooperation potential. The sample production time is typically 3-30days.

A: Absolutely. We provide comprehensive OEM & ODM services from designing to shipping. You can customize your own brand with your logo, packaging, and even product specifications. We support customized your own brand fully and fastly. Please discuss your requirements with us before placing an order, as special packaging may require extra time and cost.

A: We provide comprehensive documentation to support your customs clearance, including detailed commercial invoices, packing lists, and certificates of origin (if applicable).

For shipments where you use our recommended logistics provider and the goods are directly supplied by us, we have the following policy:

• In China or Hong Kong Customs: If inspection occurs before export, we are obligated to cooperate and assist in handling the process. However, we shall not be liable for any delays caused by such inspections. In the event of cargo seizure or confiscation, we will take responsibility for replenishment of the goods, but shall not bear any other compensation for delays or related losses.

• At destination or third-party transit points: Unfortunately, we have limited control over issues arising at the destination or third-party transit locations, including delays, inspections, or cargo seizures. Our role is limited to urging our freight forwarder to actively resolve the matter. Losses covered by cargo insurance shall be compensated through the insurance policy. Any losses beyond the insurance coverage shall be borne by the cargo owner.

We strongly recommend that you verify your local import requirements and dutiesbefore ordering, and purchase adequate shipping insurance to protect your shipment.

A: Yes, we welcome client visits! Our Hong Kong office is located at Flat 15, 1st Floor, Cardinal Industrial Building, No. 17 On Lok Mun Street, Fan Ling, and our Shenzhen headquarters is in Flat 1302, Block A, CIMC Low Orbit Satellite Internet of Things Industrial Park, Fenghuang Street, Guangming District, Shenzhen, China. We have physical warehouses in both locations with ample stock. Visiting us allows you to see our operations, inspect inventory, and build trust. Prior appointment is recommended.

A: For most products, we provide a 0 to 12-month warranty period from the date of delivery (as confirmed in the contract). This warranty covers non-physical damage quality issues. For fragile items like LCD screens, we recommend shipping insurance as we cannot cover damage caused by logistics or improper handling. For certain product categories, we provide spare parts along with the shipment to facilitate quick replacement during the warranty period.

A: We understand urgency. For rush orders, we prioritize them within our system. If the items are in stock, we can dispatch the same day. For items which are out of stock, we expedite the process and keep you updated on progress. Our fastest lead time can be as short as 1 day for simple, in-stock items. Please notify your sales representative immediately for any rush requirements.

A: Absolutely. Consolidating multiple items into one shipment is one of our core services. We specialize in handling complex orders with up to 3,000 different items in a single shipment. By consolidating, you save significantly on freight and customs brokerage fees. We will coordinate the packaging and documentation to ensure a smooth and cost-effective delivery.

A: Our quotes are generally valid for 1-7 days, depending on market conditions and product availability. Given the volatility of the electronics market (especially for components like screens and memory), prices can change. Once your order is confirmed and payment is received, the price is locked. For extended periods, we recommend placing orders or locking in prices as soon as possible.

A: Given the complexity of computer systems and rare exceptions, we have a powerful device model database to precisely match parts. We can cross-reference your laptop's serial number or original part number to ensure compatibility. Our recommendation accuracy for common models can reach 90%, but 100% accuracy is not guaranteed.

For questionable or potentially disputed product models, we do our utmost to verify compatibility by repeatedly sharing detailed specifications and product close-up photos before proceeding.

That said, we still ask for your understanding and tolerance that absolute and perfect matching is not always possible. However, please rest assured that for any technical incompatibility issues that arise, we will always stand together with you and take a responsible approach to resolve the problem.

A:Before production starts: If cancellation is due to customer reasons, we will refund 100% of the prepayment after deducting any costs already incurred (verified).

During production: Changes may be accommodated if they do not impact the production schedule. Cancellations may incur costs for materials already purchased.

For cancellations due to our reasons (e.g., stock issues): We will negotiate with you proactively. Options include a full refund of the cancelled items’ payment or offering a discount on your next order as compensation.